Why Choose Us
WILLIAM DAVIES CARE specialises in the provision of high quality Healthcare Staff to Hospitals (both NHS and Private), Nursing and Residential Care homes, individuals who require attentive, specialist care in the comfort of their own homes in the London and Essex area.
We are very serious about the standards of care services we provide. We are committed to high recruitment standards and continually striving for excellence. We are registered with the Quality Compliance System and the Care Quality Commission and we have adopted the professional Code of practice from United Kingdom Home Care Association (UKHCA) and Recruitment & Employment Confederation (REC) both of which we are a member.
Why Choose Us?
We specialise in working with customers and their families that require social care in their own homes. We offer a unique service of person-centred tailored care visits from 30 minutes to full live-in support.
We help people to live a happier and more independent life, choosing care at home instead of a care home. Our commitment to quality has played an important part in our success.
We Welcome Diversity
Our aim is to delight our customers by providing the very best homecare services. We are proud to serve customers from all walks of life. So we want staff who reflect this great diversity.
We encourage applications from men and women of all ages, representing different ethnic groups and with different religious beliefs. We carefully select our homecare staff based solely upon their suitability for the post. It is important that they understand the needs of our customers and have the dedication and ability to perform the job well. We promote anti-discriminatory practice throughout the recruitment process as we strive to become an employer of choice.
Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our customers in control of their own care. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.
We keep in regular contact, so that you soon get to know the team from the WILLIAM DAVIES CARE UK office. Building a relationship that you can trust and rely upon is central to how we manage our business.
Compliments, Concerns and Complaints Procedure
WILLIAM DAVIES CARE welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare customers receive a copy of our procedure when the service starts. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.
Confirming the Quality of our Homecare Services
The care supervisors from our office will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator for homecare services. There is a national regulator in each of the four countries of the United Kingdom. These statutory bodies have responsibility for making sure homecare services meet the requirements of the law and meet fundamental standards of quality and safety. Each regulator carries out periodic inspections to check our services. As part of these checks they may directly ask our customers for feedback.
We are also members of the United Kingdom Home Care Association, the organisation that helps home care agencies to achieve high standards of care and support.
Out-of-Hours Service and Support
Our office is normally open from 9.00am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 6pm to 8am. The number for your out-of-hours’ service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.